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Service

UI/UX Design

Interface and experience design: wireframes, interactive prototypes and reusable design systems.

What this service covers

Good interface design is not decoration. It is what makes the right action findable, makes mistakes hard to make, and turns something confusing into something a person can use without instructions.

This service produces the thinking and the artefacts that development builds from: structure first, then appearance, tested with real people before the code is written.

Why it matters

Problems this solves

None of these are visual problems, even where they present as one. Each is a structural problem that a visual refresh on its own will not fix.

  • Features exist but nobody finds them

    The capability is there. It is simply not obvious where it is, so it goes unused and the product is judged as lacking.

  • A redesign that looks better but works worse

    Visual refreshes are common, and they frequently make tasks slower because the underlying structure was never examined.

  • Developers are guessing at layout

    Without a specification, each screen is interpreted differently and the result is inconsistent and harder to change.

  • There is no shared component set

    Similar things get built several times in slightly different ways, which is how interfaces drift apart over time.

  • Accessibility problems are found late

    Contrast and keyboard issues discovered at the end are expensive, because fixing them means rebuilding what is already working.

Scope

What you receive

Scope is agreed as artefacts — wireframes, designs, prototype, specification — so both sides can see exactly what is being paid for at each point.

  • Notes from the discovery conversation: users, tasks and constraints
  • A site or screen map showing how everything fits together
  • User flows for the tasks that matter most
  • Wireframes establishing structure before any visual decisions
  • High-fidelity designs covering the states that matter, including empty, error and loading
  • A clickable prototype so flows can be tested before build
  • A component and behaviour specification for developers
  • Accessibility notes covering contrast, focus order and labelling

Capabilities

Features and options

What is designed depends on what already exists. A new product needs flows and wireframes; an existing one usually needs a usability review and a component set.

  • Wireframing

    Low-fidelity structure that settles layout questions cheaply, before visual design makes them expensive to change.

  • Interactive prototypes

    Clickable flows that let you use a proposed product and give feedback on behaviour rather than impressions.

  • Design systems

    A reusable set of components and rules, so new screens are assembled from agreed parts instead of designed again each time.

  • Usability review

    Assessment of an existing product against how people actually use it, with findings ranked by impact.

  • Accessibility review

    Contrast, focus order, labelling and keyboard operation checked as part of design, not at the end.

  • Responsive states

    Every layout designed across screen sizes, including the awkward middle ranges that get missed.

Process

How a project runs

Design is not a phase that runs alongside development — it runs into it. The deliverable is a specification developers can build from without guessing, and those reviews happen before Development rather than after.

  1. Discovery
  2. Planning
  3. UI/UX
  4. Development
  5. Testing
  6. Deployment and maintenance

Technology

Chosen to fit the requirement

Technology decisions follow the problem being solved. Where a requirement has a trade-off, we explain the options rather than choosing silently.

Questions

Frequently asked

Questions we are commonly asked about ui/ux design.

Ask something else
Do I need design work before I start development?

For anything beyond a small, simple site, yes. Design usually costs less than building the wrong thing twice. If the project genuinely does not need it — a short brochure page, a temporary internal tool — we will say so rather than selling you a stage you do not require.

What do I receive at the end?

Depending on scope: a screen map, user flows, wireframes, high-fidelity designs, a clickable prototype and a component specification. Files are handed over in standard formats so your developers can use them, not just look at them.

How many rounds of changes are included?

Rather than a fixed count, we agree the number of review rounds up front as part of the scope. Feedback is expected during design — that is when it is cheap to act on. We would rather agree the number openly than discover the disagreement late.

Is design included when you also build it?

It can be. If we handle both, design and development stay in the same conversation, which avoids handover problems between designers and developers. It can also be booked separately if you already have a design team and only need development support.

Can you design around an existing brand?

Yes. If you have existing brand guidelines, we work within them. If the guidelines are thin or the product is new, we can propose a visual direction alongside the structural work, and we will tell you where the existing brand rules need extending rather than silently overriding them.

Related

Projects frequently draw on more than one service line.

Ready to discuss ui/ux design?

Tell us what you have in mind and we will come back with questions, a recommended approach and a written scope. Call 94277 34998 if you would rather talk.